Who can write a review and when?

Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Complete-Reviews.

When can you write a review?

Our Guidelines for Reviewers set out that you can review a company if you've had a recent, genuine experience with them. It could be:

• You bought something
• You ordered something (even if the order was cancelled!)
• You had a phone conversation, email correspondence, or online chat
• You visited a store
• You otherwise used the company's products or services

Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.

What other requirements are there?

As well as making sure you fit one of the above situations, make sure your review is:

• Only about your own experience - not someone else's, and
• About an experience you’ve had within the past 12 months

When can't you write a review?

You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:

• You own, have owned, or someone in your immediate family owns
• You're employed by or work for, or
• Is a direct competitor to a business you own or work for

How to write a review

Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Complete-Reviews profile to finding a particular company and leaving a review.

Once you've written a review, you can always edit or update it.

We've put together some tips to help you write great reviews here.